Shipping policy
Thank you for shopping with ADDA Gems.
Processing Time
Orders are usually processed and dispatched within 1–3 business days after payment has been received.
Please note that during holidays, product launches, or promotional periods, processing times may be slightly longer.
Shipping Methods
We ship worldwide from Germany using DHL and trusted international delivery partners.
Estimated Delivery Times
- Germany: 1–3 business days
- European Union: 3–10 business days
- Rest of the world: 5–20 business days
Delivery times are estimates and cannot be guaranteed.
Shipping Costs
Shipping costs are calculated automatically at checkout based on the destination and selected shipping method.
Customs, Duties and Taxes
For deliveries outside the European Union, customs duties, import taxes, and other local charges may apply.
These charges are determined by local authorities and are the responsibility of the customer.
ADDA Gems is not responsible for delays caused by customs clearance procedures.
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Lost or Delayed Shipments
If your order has not arrived within the expected timeframe, please contact us at:
We will work with the shipping carrier to investigate the issue and assist you as quickly as possible.