Refund policy

Last updated: 11 Mai 2026

RETURN AND REFUND POLICY

Thank you for shopping at ADDA Germany.

If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns. This Return and Refund Policy applies to any products that You purchased from Us.

Interpretation and Definitions

For the purposes of this Return and Refund Policy:

- "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Gemstone Garden GmbH, Schaperstrasse 12, 10719 Berlin.

- "Goods" refer to the items offered for sale on the Service.

- "Orders" mean a request by You to purchase Goods from Us.

- "Service" refers to the Website.

- "Website" refers to ADDA Germany, accessible from addagems.de

- "You" means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

- By email: hello@addagems.de
- By phone number: +49 173 6263826

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

- The Goods were purchased in the last 14 days
- The Goods are undamaged

The following Goods cannot be returned:

- The supply of Goods made to Your specifications or clearly personalized
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Gemstone Garden GmbH
ADDA Schmuckladen
Schaperstrasse 12
10719 Berlin
Germany

We recommend using an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You. > Ромик: If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refund Policy, please contact us:

- By email: hello@addagems.de
- By phone number: +49 173 6263826

CANCELLATION POLICY / RIGHT TO WITHDRAW

Right to Withdraw

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods.

To exercise the right to withdraw, you must inform us (Gemstone Garden GmbH, Schaperstrasse 12, 10719 Berlin, Germany, email: hello@addagems.de, phone: +49 173 6263826) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right to withdraw before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will only have to pay for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form.)

To Gemstone Garden GmbH, Schaperstrasse 12, 10719 Berlin, Germany, email: hello@addagems.de:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

Ordered on (*)/received on (*),

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

(*) Delete as inappropriate.

In case of discrepancies, the German version shall prevail.